Simple returns, straightforward refunds. If you'd like to return a product, contact our support team before sending it back. Once your return reaches our warehouse and has been inspected, we'll issue your refund as quickly as possible.
You may return most products purchased through our website within 30 days of delivery. This policy is designed to comply with applicable consumer protection legislation and does not affect your statutory rights.
Unless specifically stated on the product page, the same return conditions apply to full-price, sale, and promotional items.
Returns without an RMA reference may take longer to process because additional verification may be required.
Returned products should be complete and in substantially the same condition in which they were delivered. Reasonable handling to inspect the product is acceptable, but excessive wear, missing components, or physical damage may reduce the refund where permitted by law.
Activated software, downloadable content, and sealed hygiene products are generally excluded from returns after activation or once protective seals have been broken.
Once your return has been received and checked by our team, refunds are normally processed within 14 days. Whenever possible, refunds are issued using the original payment method.
Original delivery charges are refunded only when legally required or if the return is the result of an error on our part.
If your order arrives damaged, contains the wrong item, or develops a manufacturing fault, please notify us as soon as reasonably possible. We'll review the issue promptly and provide an appropriate solution, which may include a replacement, repair, or refund in accordance with your legal rights. Additional warranty information is available in our Terms & Conditions.
If you need assistance with a return or refund, please use our contact form or email support@titanminershop.com. Including your order number will help us process your request more efficiently.