GDPR Notice

1. Your Rights

As an individual whose personal data we process, you are entitled to the following rights:

• Access (Art. 15) – Obtain confirmation that your personal data is being processed and request a copy of that information.
• Rectification (Art. 16) – Ask us to correct or update inaccurate, incomplete, or outdated personal information.
• Erasure (Art. 17) – Request deletion of your personal data where there is no legal obligation requiring us to retain it.
• Restriction (Art. 18) – Request that processing be temporarily limited while a dispute or verification is being resolved.
• Data portability (Art. 20) – Receive your personal data in a structured and commonly used electronic format.
• Objection (Art. 21) – Object to processing based on legitimate interests, including direct marketing where applicable.
• Withdraw consent (Art. 7) – Withdraw previously granted consent at any time where consent forms the legal basis for processing.

2. How to Contact Us

To submit a GDPR request, email support@titanminershop.com with the subject "GDPR Request".

For faster processing, please provide:

• Your full name.
• The email address used for your account or purchase.
• Your order reference, if available.
• A brief explanation of your request.

We normally respond within 30 days. If additional time is required under applicable law, we will notify you before the original deadline expires.

To prevent unauthorized access to personal information, we may ask you to verify your identity before completing your request.

3. Why We Process Your Data

• Contract (Art. 6(1)(b)) – Completing purchases, delivering products, managing customer accounts, and providing support.
• Legal obligation (Art. 6(1)(c)) – Meeting accounting, taxation, fraud prevention, and other statutory obligations.
• Legitimate interests (Art. 6(1)(f)) – Maintaining website security, preventing misuse, and improving our services.
• Consent (Art. 6(1)(a)) – Sending newsletters, promotional messages, or enabling optional website features where your permission is required.

4. International Data Transfers

We aim to process personal data within the European Union or the European Economic Area whenever practical. If information is transferred to another country, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms to protect your data.

5. Supervisory Authority

If you believe your rights under the GDPR have been infringed, you may file a complaint with the data protection authority responsible in your country or region.

If our company is established in Germany, the competent supervisory authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI). We nevertheless encourage you to contact us first so we can attempt to resolve the matter promptly.

6. Privacy Enquiries

We are not currently required to appoint a formal Data Protection Officer. All requests relating to privacy, personal data, or the GDPR are handled by our internal team. You can contact us anytime at support@titanminershop.com.