Privacy Policy
Effective date: 1 January 2026 · We value your privacy and are committed to protecting your personal information.
1. Our Commitment to Privacy
At Titan Miner Shop, safeguarding personal information is an important part of how we operate. Whenever you use this website, we process your information responsibly, transparently, and in accordance with applicable data protection laws. If you have any privacy-related questions, please contact us at support@titanminershop.com.
2. Personal Information We Collect
The information we collect depends on the services you use and your interaction with our website.
- Order information – including your name, delivery address, email address, telephone number, purchased products, and chosen payment method.
- Account information – your registered email address together with an encrypted password.
- Support communications – messages sent through contact forms or by email.
- Technical information – IP address, browser details, device information, session identifiers, cookies, and server logs.
Complete payment card information is never stored by us. Online payments are processed securely by trusted payment providers operating under recognized industry security standards.
3. How We Use Personal Information
- To confirm, process, and deliver customer orders.
- To issue invoices and provide shipping updates.
- To respond to customer enquiries and support requests.
- To maintain customer accounts and improve account security.
- To meet accounting, taxation, and regulatory obligations.
- To send marketing communications only when you have chosen to receive them.
4. Legal Grounds for Collection
We process personal information only where there is a valid legal basis under the GDPR.
- Contractual necessity – to supply products and services you request.
- Legal obligations – to comply with financial and regulatory requirements.
- Legitimate interests – to protect our systems, prevent fraud, and improve website performance.
- Consent – for newsletters, promotional content, and optional cookies.
5. Disclosure of Information
We do not sell customer information. Personal data is shared only where necessary for operating our business.
- Shipping carriers – to complete deliveries.
- Payment partners – to authorize and process payments.
- Professional service providers – such as accountants or legal advisers where required.
All external service providers are expected to process personal information securely and only for the agreed purpose.
6. Retention of Records
Personal information is retained only for as long as necessary to satisfy operational or legal requirements.
- Invoices and purchase records – generally retained for ten years.
- Customer accounts – until deleted or closed.
- Customer correspondence – usually retained for up to two years.
- Server logs – normally retained for approximately ninety days.
- Marketing preferences – until consent is withdrawn.
7. Your GDPR Rights
You may request access to your personal information, ask us to update inaccurate data, request deletion where legally possible, restrict processing, object to certain uses of your data, or request a portable copy of your information.
Please submit privacy requests to support@titanminershop.com. We normally respond within 30 calendar days. You also have the right to contact your national data protection authority if you believe your information has not been handled correctly.
8. Cookies and Website Functions
Our website uses essential cookies to provide core functionality and maintain security. Optional cookies are activated only where permitted by law and, where required, after obtaining your consent. More information is available in our Cookie Policy.
9. Contact Information
Questions regarding privacy or this policy can be sent to support@titanminershop.com. Our business address is 7088 Shennan Boulevard, Futian District, 518040 Shenzhen, China.
